Cisco Certified Instructor Dan Meier shares some advice when searching for Cisco Unified Contact Center Enterprise (UCCE) documentation.
Tag:
contact center
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TrainingUnified Communications
VIDEO: An Introduction to UCCE Precision Routing
by Bill Hellerby Bill HellerInstructor Dan Meier explores precision routing, an alternative to skill group routing using Unified CCE (Contact Center Enterprise) scripting.
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CollaborationTraining
Which UCCE Cisco Unified Contact Center Enterprise Class Is Right for You?
by Bill Hellerby Bill HellerCisco Unified Contact Center Enterprise (UCCE) application is a very powerful contact center solution. With…
