VIDEO: An Introduction to UCCE Precision Routing

by Dan Meier

Our instructor Dan Meier explores precision routing, a multidimensional alternative to skill group routing using Unified CCE (Contact Center Enterprise) scripting. Learn how to dynamically map the precision queues to direct a call to the agent who best matches the caller’s precise needs.

To learn more about Cisco Contact Center training, visit https://go.skyline-ats.com/contactcenter

 

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